Aaseya, Pega Gold Partner, received the Client Innovation Award for Social Responsibility from Pegasystems at PegaWorld iNspire 2021. This prestigious award from Pega recognizes Aaseya for the excellence in delivery and innovation of a COVID-19 rapid response solution for StepChange Debt Charity.
The solution developed on the Pega Platform™ and Pega Customer Service supports up to 10,000+ concurrent users hosted on Pega Cloud. It facilitates the end-to-end processing of applications for financial relief due to the COVID-19 debt situation.
Quickly designed and built within weeks, the StepChange CVPP product assesses candidate suitability with six online questions. Those that qualify are routed to complete a more detailed income and expenditure analysis that helps StepChange develop its assistance plan. CVPP also leverages Pega Chat to support online conversations between the applicant and StepChange experts.