Pega has engaged Aaseya as its go-to partner to assist the Global Customer Support (GCS) Team. We selected Aaseya based on Aaseya’s product expertise and consultant competency. Today 20+ Aaseya consultants work with our APAC and North American GCS teams helping meet customer expectations and SLAs. The Aaseya engagement is underpinned by strong executive governance and collaboration.

Some of the most meaningful and rewarding work we do is when we can see how technology helps in very difficult human situations. We're very grateful that, along with our partner, Aaseya, we could rapidly deploy a solution that is so very needed right now.

Pega engaged Aaseya as part of its Modernisation Programme to assist Pega and its customers in upgrading their legacy Pega Applications and Infrastructure to the latest versions. In 2020, Aaseya modernised a Telecoms Provider to the latest Pega Platform v8.5, migrating from an Oracle to Postgres database. Pega have now engaged Aaseya to assist in continuing the development of our Global Operations Console (GOC), which will be used to manage customers around the world.

Pega is pleased to present the Client Innovation Award for Social Responsibility to Aaseya for the outstanding work they have delivered to our joint customer StepChange Debt Charity. We look forward to growing our partnership with Aaseya during 2021.

CMC Markets has been working with our offshore Aaseya development team from August 2020 on various projects, most notably a new Financial Crime Team review process to provide us with efficiencies around client onboarding and various technical projects to improve our guardrail scores and CRM upgrade compliance. We have been able to flex the offshore model up and down in line with our changing requirements which has been very useful.

Over the past two years Aaseya has grown to be a trusted and valued partner, helping us to deliver a recent flagship project in exacting timescales and much more besides. From developing and implementing enhancements to our core debt advice system, to assisting us with innovations in lead technical market trends, their flexibility and expertise has been invaluable.